Legal
Shipping Policy
Last updated: March 2026
Delivery Area
We deliver across the UK including Scotland, Northern Ireland and Wales. Enter your postcode at checkout to confirm delivery to your area.
Delivery Days
We deliver Tuesday to Saturday. Saturday deliveries are available at a slightly higher shipping rate.
Order Cut-off
Orders must be placed at least 2 days in advance of your selected delivery date to allow time for meal preparation.
Shipping Costs
Standard delivery (Tue–Fri): £6.99. Saturday delivery: £9.99. Free delivery promotions may apply with valid promo codes.
Delivery Area
Dayli delivers across the UK including Scotland, Northern Ireland and Wales. Enter your postcode at checkout to confirm delivery to your area. If there's an issue with your postcode, please contact us at hello@dayli.co.uk.
Delivery Schedule
We deliver fresh meals on the following days:
- Tuesday to Friday — Standard delivery at £6.99
- Saturday — Weekend delivery at £9.99
We do not deliver on Sundays or Mondays. All deliveries are made by our trusted courier partners, typically between 7am and 7pm on your chosen delivery day. A more specific time window cannot currently be guaranteed, but we aim to notify you on the morning of your delivery.
Order Processing Time
All meals are freshly prepared to order. To ensure quality and freshness, we require a minimum of 2 working days notice before your selected delivery date. For example, an order placed on Monday can be delivered from Wednesday onwards.
Orders placed after our daily cut-off time may be processed the following day, effectively extending the minimum preparation window by one day.
Packaging
Your meals are delivered in our signature insulated Dayli meal tray, designed to keep your food fresh and at the optimal temperature during transit. Our packaging is recyclable where possible, and we are continuously working to improve our sustainability practices.
Delivery Instructions & Safe Place
At checkout, you can provide specific delivery instructions, such as a safe place to leave your order if you're not home (e.g., with a neighbour, in a porch, or in a designated safe place). We will do our best to follow these instructions, but please note that Dayli and our courier partners cannot be held liable for orders left as instructed that are subsequently lost or damaged.
Missed Deliveries
If you miss your delivery and no safe place instruction was provided, our courier will attempt to leave a card with instructions. If we are unable to complete delivery, please contact us within 24 hours at hello@dayli.co.uk so we can assist. Please note that re-delivery may incur an additional charge.
Delays & Disruptions
While we always strive to deliver on time, occasional delays may occur due to severe weather, traffic conditions, or other circumstances beyond our control. In such cases, we will notify you as soon as possible and work to resolve the situation. We do not offer refunds for delays caused by events outside our reasonable control.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery at hello@dayli.co.uk with a description and photo of the issue. We will review your claim and offer an appropriate remedy, which may include a replacement, credit, or refund at our discretion.
Contact
For any shipping or delivery enquiries, please reach out to us:
- Email: hello@dayli.co.uk
- Post: Wheelfeast Ltd, 6 Gales Garden, London E2 0EJ